Contact Pict.AI
Questions about the app, a tool that did not work, an outdated figure in a guide, or a partnership idea? Every message goes to the team behind Pict.AI and gets a written reply.
Write to Us
We usually reply within 24 to 48 hours on business days.
| Company | ATN Marketing SRL, publisher of Pict.AI and the Pict AI iPhone app |
|---|---|
| Use the button above to reveal the address | |
| Response time | Usually 24 to 48 hours on business days |
| Languages | English; Japanese messages are welcome |
| App Store purchases | Billing and refunds are handled by Apple (see below) |
What Can We Help With?
Everything is handled by email, so every request has a written, trackable answer.
App and Tool Support
Tell us the tool or app screen, your device and browser or iOS version, what you expected and what happened. A screenshot or screen recording speeds things up.
Corrections
Found an outdated price, a changed model limit or a broken link in a guide? Send the page URL and the source for the correct figure, and the page will be reviewed.
Partnerships and Business
AI platforms, app developers and brands can reach us about integrations, affiliate programs, content partnerships and other business inquiries.
Press and Media
Need product facts, screenshots or a quote about AI image and video tools? We will send what you need for your article or review.
Billing, Refunds and Subscriptions
Purchases and subscriptions made inside the iPhone app are processed by Apple, so Apple handles charges, refunds and cancellations. To cancel, open Settings on your iPhone, tap your name, then Subscriptions. To request a refund, use Apple's Report a Problem page. If something looks wrong with a purchase, email us with the date, amount and the order ID from your Apple receipt. Never send card numbers or passwords.
Subscriptions to partner platforms linked from this site, such as Higgsfield, are billed by that platform. Contact their support for those accounts.
Privacy and Data Requests
The website tools do not require an account, and uploaded photos are deleted after the result is returned. For questions about your data, including usage logs tied to an IP address or a free-use limit you believe is wrong, email us with the subject line "Privacy request". Please do not attach private photos unless we ask for an example; a written description or a redacted copy is usually enough. The privacy policy explains what is processed and why.
What to Include for a Faster Answer
- The page or tool: the URL, or the app screen name.
- Your setup: device, operating system version and browser or app version.
- The steps: what you did, what you expected and what happened instead.
- Evidence: a screenshot, screen recording or error message, with personal details cropped out.
- For corrections: the sentence that is wrong and a link to the source with the right information.
Other Ways to Explore Pict.AI
- Learn who runs the site and how guides are written on the About page
- Read how uploaded photos are handled in the Privacy Policy
- Review the Terms of Use
- Get the free iPhone app on the App Store
- Try the AI Image Generator or browse all Free Tools
Describe the Edit You Expected, Not Just the Error
An AI edit can finish successfully and still produce the wrong result. When contacting support about image quality, separate the change you requested from the details that should have stayed intact. “Replace the background with a plain wall, but keep the hair and earrings unchanged” gives a clearer target than “the result looks bad.”
The before-and-after examples below distinguish tasks AI often handles well from details that remain difficult. They can help you explain whether an edit missed your instruction or introduced an unwanted change.
| Before and intended after | What AI often does well | What AI can handle poorly |
|---|---|---|
| A portrait with a busy background → the same person against a plain wall | Separating a clearly defined subject from the surrounding scene. | Preserving flyaway hair, transparent glasses, and gaps between fingers. |
| A photo with an unwanted object → a plausible replacement for the covered area | Filling small regions of sky, grass, or simple wall texture. | Reconstructing hidden faces, lettering, or repeating architectural patterns. |
| A dim portrait → a brighter, more readable image | Adjusting exposure and reducing some visible noise. | Recovering detail that was never captured in deep shadows. |
| A low-resolution image → a larger, sharper-looking version | Creating plausible edges and textures. | Reproducing exact facial details, small text, or historical accuracy. |
In your message, identify the affected region and describe the mismatch: “The left earring disappeared” or “The sign changed from OPEN to unreadable letters.” If repeated attempts produce different problems, say so. Keep the original file unchanged so you can compare it with the edited version. A precise comparison makes the issue easier to understand without assuming that every imperfect result is a technical fault.
Questions About Getting AI Editing Help
Start with a written description of the problem rather than attaching the original photo. If an example is needed, use a cropped or redacted copy that removes faces, addresses, documents, and other identifying details. Check that the copy still shows the issue. Ask whether a non-sensitive sample image would be sufficient before sending personal material.
Check the receipt to identify who processed the payment. Purchases handled by an app marketplace generally use that marketplace’s billing and refund process; direct purchases usually require contacting the service’s billing support. Include the transaction date, amount, currency, and order reference. Do not send full card numbers or security codes. Two pending authorizations do not necessarily mean two completed charges.
Recovery depends on where the image was stored and whether a copy still exists. Check your device’s recently deleted folder, cloud backups, downloads, and any saved project history first. Support may help explain storage or export behavior, but cannot guarantee recovery. If the original was permanently deleted and no backup remains, AI reconstruction cannot restore the exact missing photograph.
Yes. Send your feature request by email with a brief description of the tool and how you would use it. Popular requests are prioritized in the development roadmap.
Email us with the tool name, your device and browser, what you expected to happen, and what actually happened. Screenshots or screen recordings help us fix issues faster.